vionexshop.com
Return and Refund Window
Our return and refund policy lasts 20 days from the date of purchase.
If more than 30 days have passed, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
The item must be unused and in the same condition as received
It must be returned in its original packaging
Non-Returnable Items
Certain items cannot be returned due to their nature. These include:
Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary products
Hazardous materials or flammable liquids/gases
Gift cards
Downloadable software products
Some health and personal care items
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
⚠️ Please do not send your item back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
Books with clear signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in original condition, damaged, or missing parts not due to our error
Any item returned more than 20 days after delivery
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the receipt and approval/rejection of your refund.
If approved, the refund will be processed and applied automatically to your original payment method within a few business days.
Delayed or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company (it may take time before the refund is posted)
Contact your bank (processing times may vary)
If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 vionexshop1@gmail.com
Sale Items
Only regular-priced items may be refunded.
Sale items are not eligible for refunds.
Return & Refund Procedure
1. Notify Us
Let us know as soon as possible if you wish to return or exchange an item.
You can notify us by email:
📧 vionexshop1@gmail.com
We will contact you if we have any questions or need additional details regarding your request.
2. Ship the Item
(Not applicable to digital products or services.)
Please return the item(s) to us at your own cost. You are responsible for the shipping risks and fees, so we recommend using a trackable shipping service or purchasing shipping insurance.
⚠️ We are not responsible for items lost or damaged during return shipping.
Gifts
If the item was marked as a gift and shipped directly to you:
You’ll receive a gift credit for the value of your return
Once received, a gift certificate will be emailed or mailed to you
If the item was not marked as a gift, or was shipped to the gift giver, the refund will be issued to the original purchaser.
Return Shipping Costs
You are responsible for return shipping costs
Shipping fees are non-refundable
If you receive a refund, the return shipping cost will be deducted from your refund
Need Help?
For questions about returns and refunds, contact us at:
📧 vionexshop1@gmail.com